Extra Questions

Clients now have the ability to ask up to 5 extra optional questions from reviewers. This is not intended as a replacement for questionnaires or surveys but is more for extra context. For example, some of our hotel clients use it to ask for the room number. But feel free to use the feature in whatever way makes sense for your business. We'd love to hear what you come up with!

Reply to Reviews

We all know that it's hard to publish negative reviews, particularly when they are on your own site. But it's critical to do this to build and keep trust. You can now mitigate the impact of any negative reviews by displaying your response under a review. The response can be an apology, an explanation or, in the case of positive reviews, a simple thank you. Those replies appear on the reviews in Facebook too.

Some recent LouderVoice clients

Every time we think we have all verticals and niches covered, our partners find new ones for us Keep it up, we love seeing reviews working around the globe in every sector! Here is just a small sample of some recent client sites now using LouderVoice Reviews to give you a sense of the sectoral diversity.

Secuvita, Spain

Umbilical cord blood bank

Renewal by Andersen, USA

Replacement windows in Long Island

La Tête Dans Les Nuages, France

Indoor Play area in Paris

Eurocentres, Switzerland

Worldwide Language Schools

What2Buy4Kids, UK

Interesting and unique toys for children

We were really excited recently to sign-up Floradoor in Cairo as our first African client. This high-end florist delivers flowers locally for a global customer base and it has been a joy to read their reviews.

We always say that LouderVoice Reviews provides four key benefits for any business: SEO, Social, Feedback and TRUST. It's that trust which is proving so powerful for Floradoor. They are getting phenomenal reviews from customers as far apart as the USA and Russia:

SHE WAS STUNNED WITH JOY!!!!! THOSE ROSES COMING 8000 MILES AWAY FROM HER HOME! WOW!....YOU MADE HER AND I SO HAPPY!

No matter where you are based, if you are selling online, you can sell globally. But only if potential clients have confidence that they can trust you. Like Floradoor.

This is simply a superb idea by l'Auberge des Trois Pucelles near Grenoble and our partners Thierry André FOUCHER and WSI Belledonne Digital Strategies. They have an iPad at the cash-register with their reviews page pre-loaded in the browser. As customers wait to complete payment, staff members ask if they'd like to leave a review. A few moments later that review is live on their site and on their Facebook Page too.

This is a perfect example of a business that has a seamless view of online and face-to-face when it comes to customer service and marketing. Online for them is not an afterthought, it's fully integrated into everything they do.

Whilst reviews of restaurants have been around since the earliest days of the web, many in the hospitality industry have been slow to embrace them. It has been a real vindication of everything we have done in the reviews space to see that changing over the past 12 months.

Our partner network understands that, whilst reviews on Third Party hubs like TripAdvisor, Google+, FourSquare and Yelp are important, it is just as important for businesses to have them on their own sites. And that's where LouderVoice comes to the fore. Our partners have extremely cost-effective LouderVoice solutions available for the hospitality industry which can be added to any site with a minimum of effort. And they all work on the iPad too!

All of our Packages provide Google Juice and Star Ratings in Search results to client sites via our review Hub, LouderYou. The advantage of this approach is ease of deployment. Our code can be added in seconds to a web-page and reviews are then live. Those reviews are indexed on our hub within hours.

However, many clients would also like to see Star Ratings in search associated directly to their own site. We can now confirm that our PHP Add-on works perfectly with Expression Engine.

It means that Expression Engine sites can also have results like this in Google Search:

We have found that deployment takes just an extra few minutes over our JavaScript solutions. A simple template change is all that is required.

Any questions at all about this, drop us a line via email or on Live Chat.

American + Ireland Social Media Leaders Join Forces

FOR IMMEDIATE RELEASE: San Jose, CA; Austin, TX; and Cork, Ireland: July 3, 2012 - Three Social Media leaders have come together to offer a compelling solution for restaurants and foodservice companies, beginning in the US. FohBoh.com of San Jose, CA, LouderVoice Reviews of Cork, Ireland, and Restaurant Domain of Austin, TX, can now provide a complete online Social solution to the food industry.

As the world of Social Media accelerates and changes daily, it can be hard for those in the foodservice field to feel in control and up-to-date. To ease those concerns, FohBoh's Social Restaurant Community and their FOHBuzz SnapShot Social Media Report Card, LouderVoice's Social Reviews, and Restaurant Domain’s Social Web Platform is wrapped into a single integrated offering that is fully customized for all levels of the industry. Any foodservice business from large multinationals to small family restaurants can have their online presence live, monitored and social-powered with almost no effort.

“Social media tools, while powerful, are really tactics. These tactical elements are there to support the restaurants online social hub, or the website, which is now mission critical. The first step is creating and growing a social media presence is the website that acts as a hub for managing the customer experience.” said FohBoh founder and CEO Michael L. Atkinson

With 65% of restaurants owning a website, very few have been upgraded to include integrated social features. This is a big opportunity to create a plug-n-play social website product that integrates social marketing, loyalty, rewards, reviews, CRM and reputation management.

“Over time, Restaurant Domain website creator will include a host of features and tactical social elements that make each website a command station easily adding the most current and valuable social media tools to help restaurants be more competitive and successful in a world powered by conversation.” Says Creed Ford IV, CEO of Restaurant Domain.

LouderVoice CEO Conor O'Neill highlighted: "Piecemeal online offerings simply don't add-up for most businesses. They need something that just works, straight out of the box. By partnering with FohBoh and PMG, we are turning the Social Media Challenge into the Social Media Opportunity for all foodservice operations."

The first client for this new social website product, is Custom Built Pizza, a fast casual “chipotle-like” restaurant that serves up wood fired artisan pizza instead of a burrito. Custom Built opened its first location in Las Vegas in June 2012.

About FohBoh
FohBoh is the original and leading online B2B community for the $1.7 trillion U.S. foodservice industry, where a single sign-on and profile creates a dynamic social identity that facilitates connections between millions of industry professionals and stakeholders on the social web. FohBoh pioneered foodservice social media beginning in 2007, and has continued to define best practice for social media community management, online guest satisfaction, and customer intelligence. FohBoh owns and operates the only Foodservice Social Media Universe Conference in the U.S. @fohboh | @fohbuzz | @fsmu.

About LouderVoice Reviews
LouderVoice, based in Cork, Ireland, is a rapidly growing provider of customer reviews solutions to companies in Europe and the USA. These Social-powered systems put authentic reviews on the client's site, not some third-party hub. Deep integration with Facebook makes qualified Social traffic flow from there to the client, not the other way around. All of LouderVoice's solutions are SEO-optimized so that reviews deliver benefits wherever the customers are.

About Restaurant Domain
Restaurant Domain, based in Austin, Texas is a subsidiary of Pictoric Media Group. PMG thrives on helping brands tell their story in innovative ways. Originally launched in Austin, PMG opened a second office in Lima, reaping the benefits of an enormous pool of development talent that is near obsessive about precise work and great user interface. The biggest strength of PMG is the diverse and insanely talented team we have assembled.

For further information please contact:
Michael Atkinson, FohBoh, michael@fohboh.com. www.fohboh.com, @michaelatkinson, 408-335-6758
Conor O'Neill, LouderVoice Reviews, conor@loudervoice.com, www.loudervoice.com,  650-308-8941
Creed Ford IV, PMG, cford@pictoric.com, www.pictoric.com, 866-496-9998

As part of this growth, we're delighted to announce that we have have just gone live with the Dalata Group's 11 Maldron and 14 partner hotels in Ireland.

By providing extremely flexible solutions that have been battle-hardened over several years, hotels and others can benefit from the four pillars of the our platform: SEO, Social Reviews, Customer Feedback and Visitor Confidence. All of these are fully integrated on-site, not via some Third-Party site or clunky pop-up.

Starting with our first hotel back in 2009, we have seen strong growth through our very active partner network including WSI, Avvio, Hotels in One and M3 Social Mindz. The solutions can be provided branded or fully white-labelled according to partner/client needs and are fully localised to French, Spanish, Italian, German and Russian.

Enterprise class functionality at an incredibly affordable price means that we have hit the sweet spot for an ever-growing list of clients. In addition to a wide range of individual properties including Hotels and Gastropubs in the UK, Wine Theme Parks in France and Holiday Villas in Spain, we also power the reviews on a variety of holiday and venue sites. Expect to see more news here in the coming weeks.

Finally, we will also be announcing some major US news in the hospitality space in the coming days.

Online marketing is an ever-moving target and it can be hard for SMEs to feel on top of everything. To solve this, WSI’s offerings and LouderVoice's Social Reviews are now available as an off-the-shelf solution that is optimised for the UK. Every business can have their online presence live and social-powered with almost no effort.

“It is no longer just about your website...” says WSI Sales and Marketing Director Tracy Spence, based in Northampton, “consumers are web savvy, and actively look for reviews before they decide to purchase online. Search engines have responded by looking for reviews and making websites with real reviews more prominent. The LouderVoice system addresses this very easily and helps our clients get found on the web and increases their sales conversion rate too.”

LouderVoice CEO Conor O'Neill highlighted: "Cobbled-together online offerings are just too complex for most local businesses. They need something powerful and they need it now with no extra work. This new LouderVoice-WSI package provides exactly that."

LouderVoice can be found on the web-sites of every type of business. These Social-powered systems put authentic reviews on the client's site, not some third-party hub. Deep integration with Facebook makes qualified Social traffic flow from there to the client, not the other way around. All of LouderVoice's solutions are also SEO-optimized so that reviews deliver benefits wherever the customers are online.

About WSI
WSI – We Simplify the Internet. WSI is the world leader in Internet marketing, web development, and web design. WSI provides Internet consultancy and Internet development services worldwide.

For further information please contact:
Tracy Spence, WSI, tracy@totalwsinetsolutions.com, 01604-652006

Conor O'Neill, LouderVoice, conor@loudervoice.com, 02081-440972

All of our Packages provide Google Juice and Star Ratings in Search results to client sites via our review Hub, LouderYou. The advantage of this approach is ease of deployment. Our code can be added in seconds to a web-page and reviews are then live. Those reviews are indexed on our hub within hours.

However, many clients would also like to see Star Ratings in search associated directly to their own site. Our PHP clients have long had this ability and now, finally, so too do our ASP.NET clients.

It means that ASP.NET sites can also have results like this in Google Search:

Our Add-On works with ASP.NET 2.0, 3.0, 3.5 and 4.0 sites and has been deployed on a variety of hosting providers such as GoDaddy, Blacknight and Microsoft Azure. The sites must be able to accept Custom Server Controls, which means that, for the moment, CMS systems like DotNetNuke are not supported (but will be soon!). Most standard ASP.NET sites should have no problems.

Any questions at all about this, drop us a line via email or on Live Chat.

Here are the highlight stats. Read the great piece about it over on Social Commerce Today.

We've been in the reviews business for quite a few years so we're not remotely surprised by this data. But our experience over the past 12 months is that small businesses are now realising the importance of reviews and adding customer reviews solutions to their sites and Facebook. This is as true in rural Ireland as it is in Del Mar California.

Come in ogni nostra assistenza in lingua straniera, ciò include sia l'esperienza dell'utente finale che la gestione delle recensioni da parte delle imprese.

Naturalmente anche tutte le nostre integrazioni con i social networks funzionano perfettamente in italiano, fornendo la completa esperienza della recensione sia sul vostro sito che su Facebook.

Annunceremo a breve i nostri primi clienti italiani.