SMS Reviews
With 4.1 billion mobile phones in use worldwide, SMS reviews and SMS feedback are the perfect way to nurture contemporary customer interaction and engage with your consumers as they engage with your brand.
For maximum flexibility, we offer two channels for managing reviews with dedicated keywords on either long-code or short-code numbers.
- Stand-Alone Text Reviews: Reviews and are entirely private and come to you for use in feedback, used as contest entries, or other otherwise put to work in-house.
- Integrated Text Reviews: These reviews are automatically pushed to your website's reviews listings, integrating instantly and seamlessly with your on-site reviews.
Creative Marketing with SMS
Reviews and feedback sent by SMS can be used in a wide variety of ways to creatively lead your marketing campaigns.
58% of retailers say the primary benefit of social marketing and social commerce is in listening to and better understanding customers.
Integrating reviews with your purchasing process delivers a powerful message that you are invested in listening to and interacting with your customers, and campaigns are easy to creatively integrate with your existing marketing:
- Restaurants and bars can request feedback on napkins, bar mats and menus;
- Product vendors can include simple stickers and labels asking purchasers for reviews;
- Content sites can request live reviews of gigs, music and movies;
- Hotels can solicit feedback and improve satisfaction ratings with door hangers, pillow mints and more!
All of these reviews can be used purely for feedback or displayed on your site where you choose. We can provide dedicated keywords on either long-code or short-code numbers for your SMS campaigns.
