Custom House Excel (Superior) Hotel
Reviewed by Roomex.com Customer via 
on 17 Dec 2007
272-283 VICTORIA DOCK ROAD,
CUSTOM HOUSE,
London,
United Kingdom
item website
On arrival the hotel car park entrance had a barrier across it so that we had to go to reception with the car left in the entrance until somebody could raise the out barrier to let us in.
At check in the staff were helpful, as they were during the whole stay.
The breakfasts were perfectly acceptable and the staff were very courteous and efficient.
We used the caf within the hotel and as with the breakfasts this was perfectly acceptable
The room was quiet, clean and tidy and all facilities were working properly.
The location of the hotel was ideal for making use of the Docklands Light Railway and its connections
On checkout there was a little confusion over the length of our stay but this was soon sorted out, we were given a code for the car park exit barrier, which was wrong and therefore we had to return to reception to obtain the correct code.
The Hotel was ideally placed and easy to find, it had good connections into central London.
With the exception of getting into and out of the car park we were very pleased with the hotel and its staff, we would definitely use the hotel again in the future.
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